The Electricity Company of Ghana (ECG), has bemoaned the failure on the part of post-paid customers in the Ashanti Region to voluntarily pay their bills on time.
In an interview on the Orange Sunrise with Alfa Ali on Wednesday, October 13, 2021, the Ashanti Regional Public Relations Officers for ECG, Sampson Boateng and Collins Manu said it is a major challenge affecting their work productivity.
“Voluntary payment of bills has been an issue or a challenge; Maybe there are some few cases that customers have issues with the bill, that’s overbilling or something.”
To this end, Mr Boateng said ECG has introduced a campaign dubbed ‘Operation Correct and Collect’ in a bid to collect the debts owed them by customers and also correct over-billing allegations raised by some customers.
“So now we have done this campaign -Operation Correct or Collect. We are coming to collect the monthly bills, and should there be any problem like overbilling, estimate or any other problem, then we correct. This is operation ‘correct or collect’ and it is currently ongoing.”
Planned maintenance within the Ashanti Strategic Business Unit (SBU)
The Ashanti SBU will undertake planned maintenance works to improve service delivery on Thursday, October 14, 2021, from 9:00 am to 4:00 pm.
The affected areas are Adiebeba, Ahodwo Melcom, Santase, MTN Office -Kaase, Georgia Hotel, Crystal Rose Hotel, Asokwa Oldtown, Stadium Hotel, Cocoa Clinic, Adum, Fante New Town, Kumasi Technical University, Appiah Menkah Company and, Kumasi City Mall.
ECG further stated that they regret the inconvenience that will arise out of the exercise.